We analyse the entire client-company interaction process and we identify inconsistencies, gaps and major weaknesses.
Based on the latest technological advances we develop and validate an efficient solution that will reduce the need of human resources, guarantee clients’ satisfaction and reduce the costs for your organisation.
Researching everything about your business and your clients.
Considering the data obtained, we map behaviours and interactions.
Bringing in fresh ideas, we prototype a solution.
Working with your clients and employees to confirm that the solution we designed is the right one.
By identifying problem areas and bottlenecks, and eliminating inefficient processes.
Pinpoint areas that might be overlapping and eliminate inconsistencies and ambiguities.
The positive interaction with your service will lead to customer satisfaction and generate more profit for your business.
Fill in the gaps between what you can offer and what your users need and want, and build a long lasting customer relationship.
Optimising regular maintenance work in residential communities depends on having all the information available and recording everything that was done.
We designed a management platform with all the details necessary to perform each task and that triggers alerts based on the perimeter of the property in Geofencing. This way employees don’t forget to ask for the owner’s final signature before leaving.
Our client managed customer visits scheduling manually, which always involved some negotiation about the times available for both. Our clients’ team of 7 people handled hundreds of calls per day with that purpose. So we reversed the process.
The customer makes the scheduling on a platform to where the availability data of the visiting team is uploaded. With this we eliminated more than 90% of the scheduling calls.
It’s always hard to book a visit to model homes with real estate clients.
So we designed a solution where a device activated with iBeacons allows visitants to make a guided tour of the house, displaying all the details of the room they are in. In the end, they receive personalised documentation about their visit and preferences, so that the real estate agent can get on with is work.
Working closely with your team, once you implement our innovative solution you’ll get great benefits for your business. Your internal processes will be optimised and you’ll deliver a great customer experience.
Service Design helps bridge organisational gaps, optimise internal process and remove pain points in the customer journey. That results in a better experience for both users and employees.
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