Service Design

Want to improve your service?
We can help.

We research and combine innovative design with the latest technological advances to exponentially improve your service, delighting your users while making it more efficient and cost-effective to run.

We deep dive into your business

We analyze the entire client-company interaction process and we identify inconsistencies, gaps and major weaknesses.

We design a groundbreaking solution

Based on the latest technological advances we develop and validate an efficient solution that will reduce the need of human resources, guarantee clients’ satisfaction and reduce the costs for your organization.

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1. We discover

Researching everything about your business and your clients.

2. We analyze

Considering the data obtained, we map behaviours and interactions.

3. We redesign the service

Bringing in fresh ideas, we prototype a solution.

4. We validate and refine the service

Working with your clients and employees to confirm that the solution we designed is the right one.

Benefits for your company

IMPROVE YOUR EFFICIENCY

By identifying problem areas and bottlenecks, and eliminating inefficient processes.

REDUCE REDUNDANCIES

Pinpoint areas that might be overlapping and eliminate inconsistencies and ambiguities.

BOOST YOUR SALES

The positive interaction with your service will lead to customer satisfaction and generate more profit for your business.

INCREASE LOYALTY

Fill in the gaps between what you can offer and what your users need and want, and build a long lasting customer relationship.

Some services we already improved

Offer a top of the line service

Working closely with your team, once you implement our innovative solution you’ll get great benefits for your business. Your internal processes will be optimized and you’ll deliver a great customer experience.

New White Paper

Service Design

Service Design helps bridge organizational gaps, optimize internal process and remove pain points in the customer journey. That results in a better experience for both users and employees.

We just sent you an email

The email we sent you to webb@hotmail.com has the link to download our Service Design White Paper.

If you don’t see it immediately, please check your spam folder.
Thank you.

Reach out to us

Rua do Polo Norte, nº14, 2.1
1990-266 Lisboa, Portugal

Phone: (+351) 211 310 999

Mobile: (+351) 914 950 126

E-mail: info@xrd.pt

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Ready to take your project to the next level?

Give us some details about your project and we’ll get back to you as soon as possible.